Warranty & Return

Return Policy

Products purchased on the Coho website can be returned to Coho for a full refund within 30 days of the purchase date. In order to be eligible for return, products must be in an unused condition with their original packaging intact. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.

Here's what to do:

  • You can return your purchase for up to 30 days from the purchase date.
  • Acquire an Return Material Authorization number (RMA#) by calling our Customer Service Team at (877) 584-1434.
  • Mail the return package to:
    Attn: RETURNS
    10295 Stateline Rd. Olive Branch, MS 38654
  • Clearly reference your RMA# that you acquired from our customer service team.
  • We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return is complete. Products must be returned directly to COHO in adequate cardboard packaging. A copy of the original sales receipt and the RMA# must be included with the product.
  • Refunds take approximately 4 weeks after we receive your product. Shipping charges are not refundable. We do not accept COD deliveries.
  • Your credit card account will show the difference in purchase amount on your next statement, depending on the issuing bank or billing cycle.

If you have any questions, call us toll free 8 AM – 5 PM PST at (877) 584-1434 or visit our contact form.


COHO Soft Cooler, Hard Cooler and Jumbler Cooler carry a 5-year limited warranty against manufacturer’s defects. COHO will replace any eligible product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address the defects when available. A receipt may be requested to verify date of purchase.


There are no express warranties other than the warranty set forth herein. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER TORT, OR ANY STRICT LIABILITY THEORY, WILL COHO BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

The warranty is only available in the United States. No COHO reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

If you have any questions, call us toll free 8 AM – 5 PM PST at (877) 584-1434 or visit our contact form.